Answer inbound calls
Use an approved greeting and handle calls when the team is busy, offline, or after hours.
AI Receptionist · $297/month
A $297-per-month AI receptionist that answers home-service calls, qualifies the job, and routes booking details using approved business rules, with usage included.
An AI voice agent is software that can answer and conduct phone conversations. CallForge configures that capability around your services, qualification questions, availability, and escalation paths.
Core workflow
Each capability exists to move a real call toward a clear, reviewable outcome.
Use an approved greeting and handle calls when the team is busy, offline, or after hours.
Collect job type, urgency, location, contact details, and other fields your workflow requires.
Offer an appointment, escalate the call, or send a structured handoff according to your rules.
System view
Boundaries
The workflow should make limits clear instead of pretending the agent can handle every situation.
Repetitive intake, FAQs with approved answers, service-area checks, lead qualification, appointment requests, and routine follow-up.
Safety-sensitive situations, complex complaints, unusual billing questions, emotionally charged calls, or anything outside the approved knowledge.
One clear plan
Start with focused phone coverage without buying the wider automation system. The AI Receptionist is month-to-month.
24/7 phone coverage that qualifies callers and routes the next approved step.
FAQ
No. Alex is a configured AI voice agent. The agent follows an approved call flow, collects the information your team needs, and hands the result to the workflow you choose.
Yes. Escalation rules can route urgent or sensitive calls to a person, voicemail, or an on-call number based on the workflow agreed during setup.
A focused inbound call flow can usually be prepared in one to two business days after the script, routing rules, calendar, and business details are approved.
Not necessarily. Calls can be forwarded from an existing business line, or a dedicated number can be used for a campaign or after-hours workflow.
The AI Receptionist and Website care plan are month-to-month. CallForge Complete has a three-month initial term because it includes a custom website with no build fee; after that, it continues month-to-month.
Next step
Book a focused 15-minute demo, or call Alex now to experience the voice flow yourself.