Ask for honest feedback
The workflow requests a real customer opinion without promising or manufacturing a rating.
Included with CallForge Complete
Ask for the review while the work is still fresh
CallForge Review Automation sends approved post-job review requests, reminders, and direct review links while keeping request status and opt-outs organized.
Short answer
Review Automation is not a standalone product. It is one part of CallForge Complete, where completed-job signals, customer details, messaging, and the next lead cycle can stay connected.
Approved workflow
A consistent request without manual chasing
The timing, message, review destination, reminder limit, and opt-out behavior are approved before the automation goes live.
- 01
The job is marked complete
A defined status tells the system that the work is finished and the customer is eligible for a request.
- 02
The request is sent
An approved SMS or email asks for honest feedback and provides the correct review destination.
- 03
A limited reminder follows
If the customer has not responded or opted out, the workflow can send the approved reminder at the agreed time.
- 04
The status stays visible
Sent, responded, and opt-out states remain organized so the team knows what happened without re-requesting manually.
Built-in boundaries
Earn trust without manipulating feedback
Respect messaging choices
Approved frequency, clear identity, and opt-out handling are part of the configured flow.
Stop at the right state
Requests stop when the customer responds, opts out, or reaches the approved reminder limit.
Complete connection
The next review can help the next lead decide
Complete connects the website, receptionist, follow-up, and review request around one customer journey instead of leaving each system isolated.
Website proof helps new visitors understand why they should call.
The receptionist and follow-up workflow keep the opportunity moving toward a booked job.
The completed job can trigger an approved request for the next piece of customer proof.
FAQ
Review workflow questions
Can I buy Review Automation by itself?
No. Review Automation is included with CallForge Complete so completed-job status, customer contact information, messaging, and the wider lead workflow can be configured and supported together.
Does the system guarantee positive reviews?
No. The system makes it easier to request honest feedback consistently. It does not create reviews, promise a rating, suppress criticism, or control what a customer chooses to publish.
When is a review request sent?
The trigger and timing are approved before launch. A typical workflow begins after the business marks a job complete, then sends a request and a limited reminder if the customer has not responded or opted out.
Next step
Make the review request part of the completed job.
Connect review requests to the same system that captures, qualifies, and follows up with the lead.